Vtiger 7.1 Installation Stuck? Here’s How to Fix It

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If your Vtiger 7.1 installation got stuck, there could be several reasons for this issue. Here are some common troubleshooting steps you can follow to resolve it:

1. Check System Requirements

Ensure your server meets all the system requirements for Vtiger 7.1:

PHP version: Make sure the required version (PHP 5.6 or 7.0 for Vtiger 7.1) is installed.
MySQL version: You need MySQL 5.1+ or MariaDB.
Required PHP extensions: Ensure extensions like curl, gd, imap, json, and mysqli are enabled.

2. File and Folder Permissions

Check if the correct file permissions are set for the Vtiger directories. The installation might get stuck if the system cannot write to certain directories. Set permissions as follows:

chmod 755 -R vtigercrm
chmod 775 -R vtigercrm/cache vtigercrm/test vtigercrm/logs vtigercrm/storage vtigercrm/modules/Users/

3. PHP Configuration

Make sure your php.ini file is correctly configured:

Increase the values for max_execution_time, memory_limit, and upload_max_filesize. You can try:

  max_execution_time = 300
  memory_limit = 256M
  upload_max_filesize = 64M

4. Check Logs

Look into the error logs (PHP or Apache/Nginx logs) for any specific issues during the installation. These logs can provide insights into what’s causing the process to freeze.

5. Database Issues

Ensure that the database user you are using for installation has full privileges on the database. If the installation freezes during the database setup:

Check whether the database schema has been partially created.
Drop the database and create a fresh one to retry the installation.

6. Browser Timeout

Sometimes, the browser may timeout during the installation if it’s taking too long. If this happens:

Try using a different browser or increasing the timeout settings in your browser.
Use tools like phpMyAdmin to manually verify if the database has been fully set up.

7. Clear Cache

If the installation has been interrupted and you’re retrying, clear the cache and cookies of your browser or try using incognito mode to avoid old data from interfering.

Following these steps should help you identify where the installation is getting stuck and resolve the issue. Let me know if you need more specific assistance based on any error messages!

Conclusion

If the installation of Vtiger 7.1 got trapped, then there must be a lot of reasons for this problem. Here are several above-mentioned basic troubleshooting steps that you can easily follow to troubleshoot it and ensure that you have the best Vtiger hosting solutions.