Service Level Agreement

Service Level Agreement Coverage:

This website availability Service Level Agreement is applicable to you if you have purchased Any hosting plans,shared hosting services, dedicated servers, or any outlined service provided by us on Infinitive Host Technologies website [“Service”] and you are in good financial standing with Infinitive Host Technologies.

Service Level

Infinitive Host Technologies strives to have network connectivity available for http access by third parties 99.9% of the time [“Web Site Availability”].

Availability of Services

Subject to the terms and conditions of this agreement Infinitive Host Technologies shall try its level best to offer the dedicated services throughout the term of this Agreement. You, however agree that from time to time the services may be inaccessible/ inoperable for any reason, including, without any limitation:

equipment malfunctions; and causes beyond the control of Infinitive Host Technologies or that are not reasonably foreseeable by Infinitive Host Technologies, including, without limitation, failure or interruption of telecommunication or digital transmission links, network congestion, hostile network attacks or other failures; and periodic repair procedures or maintenance that Infinitive Host Technologies  may undertake from time to time.

You agree Infinitive Host Technologies has no control of availability of services on a continuous and/ or uninterrupted basis.

You further agree that as a normal course of its business, it may be really necessary for Infinitive Host Technologies to migrate its servers. As a result, even though you may have a dedicated IP, You may be assigned a different IP number. Infinitive Host Technologies does not warrant that you will be able to consistently maintain your allotted IP numbers.

Infinitive Host Technologies offers a service uptime guarantee for the Services of 99.9% (“Service Uptime”) of available time. If Infinitive Host Technologies fails to maintain this level of service availability, you may contact Infinitive Host Technologies for further follow up for that month. The credit may be used only for the purchase of further services and products from Infinitive Host Technologies, (excluding applicable taxes), this service is not available for our dedicated server clients. The credit, however, does not apply to service interruptions caused by:

errors caused by You from custom coding or scripting, at your end; or causes beyond control of Infinitive Host Technologies or that are not reasonably foreseeable by Infinitive Host Technologies; or periodic scheduled repairs or maintenance Infinitive Host Technologies may undertake from time to time; and outages that do not affect the appearance of the website but simply affect access to the site such as email and FTP; or outages related to the reliability of certain programming environments.

FTP Backup

You agree and acknowledge that from time-to-time the FTP Backup services may be inoperable or inaccessible for any reason, including without any limitations whatsoever:

periodic repairs or maintenance procedures that Infinitive Host Technologies may undertake from time to time, equipment mal-functioning’s

causes beyond control of Infinitive Host Technologies or that are not reasonably foreseeable by Infinitive Host Technologies , including, without limitation, failure, interruption of digital transmission or telecommunication links, network congestion, hostile network attacks, or other failures.

Storage & Security

At all times, you shall bear full risk of damage and loss to your website and all of your website content. You are entirely responsible for maintaining the confidentiality of your password and account information. You agree you are solely and exclusively responsible for all acts, omissions and use under and charges incurred with respect to your account or password or in connection with the Site or any of your web site content displayed, transmitted, linked through or stored on the Server. You shall be also being solely responsible for undertaking measures to:

maintain independent archival & backup copies of Your site content, ensure the confidentiality, security and integrity of all Your site content transmitted through/stored on Infinitive Host Technologies servers,

ensure the confidentiality of your password.
prevent any damage/loss to Your site content;
Infinitive Host Technologies RIGHTS

Infinitive Host Technologies explicitly reserves the right and sole discretion to: modify its pricing, if desired by Infinitive Host Technologies from time to time; establish guidelines and limits concerning the use of the services;

terminate Your use of services for use of our services to unnecessarily/illegally harass Infinitive Host Technologies or third parties, non-payment of fees for our services, activities designed to embarrass, defame, harm, threaten, abuse, slander/ stalk third parties, activities prohibited by the laws of India and/or foreign territories in which You conduct business, activities designed to encourage unlawful behavior by others, such as terrorism, child pornography, hate crimes, activities that are tortious, obscene, vulgar, invasive of the privacy of a third party, ethnically, racially, or otherwise objectionable in the sole opinion of Infinitive Host Technologies or declared by the law of land, activities designed to harm minors in any way, activities designed to impersonate the identity of a third party, and other activities whether lawful/unlawful that Infinitive Host Technologies  determines, in its sole discretion, to be harmful to its other customers, reputation or operations;

terminate Your use of services if Your use of services results in, or is the subject of, legal action or threatened or proposed legal action, against Infinitive Host Technologies or any of its affiliates/partners, without considering for whether such legal action or threats or proposed legal action is eventually determined to be with/without merit; and terminate Your use of services at any time and for any reason if deemed reasonably necessary by Infinitive Host Technologies.

Credits:

Credits shall not be granted to you by Infinitive Host Technologies in the event that you have no Website Availability as a consequence of (a) Scheduled maintenance, (b) Your behavior or the performance or failure of your equipment/facilities/applications or (c) Circumstances beyond Infinitive Host Technologies’s reasonable control, including, without limitation, acts of war, any governmental body, sabotage, insurrection, embargo, fire, flood, strike, act of god or other labor disturbance, delay or interruption in transportation, interruption, delay or unavailability of telecommunications or third party services (including DNS propagation), failure of third party hardware/software or inability to obtain raw materials, supplies or power used in or equipment needed for provision of your website.

Infinitive Host Technologies forbids the use of scripts or software run on its servers that cause the server to load beyond a reasonable level, as determined by Infinitive Host Technologies.

You shall at all times use the services as a conventional and/or traditional web site Particularly by way of example and not as a limitation, you shall not employ our services as a storage or instrument for storing or placing archived files and/or material that can be downloaded through other web sites.

Support Boundaries: The Skype Chat with customers/clients is only for basic help. Please do not provide your sensitive information to our agents/executives etc like login details, passwords, banking info etc on Skype Chat. You may also not make any commitments on Skype chat. All such commitments, disclosures and interactions with our team would solely be at your own risk and Infinitive Host Technologies  do not deem valid or vouch for the authenticity of all such interactions. Infinitive Host Technologies recommends that for all complex and advanced issues customer duly raise a ticket by logging into their member control panels.

Online issues and problems occur constantly. There might be occasions when you are unable to access your website or any other service. This is not necessarily due to Infinitive Host Technologies . Possibly your Internet Services Provider (ISP) is experiencing technical difficulties, or there might be a routing problem between your ISP and Infinitive Host Technologies, making communication difficult or even impossible. We cannot bear the responsibility of such problems and are not at all liable to lend ourselves to redressals of any sort. Our team of monitoring agents determines the uptime of our service, and not any single client’s experience.

Note: We reserve the right at our discretion to make changes to this policy at any time. Please review this page periodically for changes. If you have any queries concerning the above stated terms and conditions then please Contact us.

Terms and Conditions Email Marketing Solution

By visiting this website (www.infinitivehost.com) or purchasing the product from Infinitive Host Technologies you are accepting the terms & conditions of the company.
USER/BUYER/PURCHASER/VISITOR – Generally we call USER/USERS.

Important Note: If you (USER/BUYER/PURCHASER/VISITOR) are not agreeing or accepting www.infinitivehost.com company terms & conditions please do not use this website and leave this website and also do not purchase any product or offer from this website.

The “email id database” purchaser/buyer from www.infinitivehost.com is called as
“USER”.

The email id database provided by Infinitive Host.in was verified from our end using our own verification and validation method and techniques.
The email ids are valid at the time of validation done by Infinitive Host.in and never give any guarantee to “USERS” for accuracy of email ids.
Email ids may be not valid or not live or inactive in near future. Infinitive Host never give any guarantee for whether the email ids provided by Infinitive Host.in will be valid or active for some period of time.
After purchasing the email ids from Infinitive Host.in “USER” has to use the email ids only for their product promotion and USER should not use for spamming or other illegal purpose. If USER doing any illegal activity or spamming then any third party has rights to take action against USER. Infinitive Host.in is not selling any softwares or tools. Infinitive Host.in has full rights to modify or stop the existing offers/free gifts/any other free itmes at anytime without any prior notice.

All the offers/free gifts/any other free items are subject to availability. Infinitive Host.in never gives any warranty or any guarantee or any other promise to USERs for email id database correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
After purchasing the email id database product, money is not refundable/ transferable at any cause for any reasons. Due to the nature of the data sold, all sales are final and non-refundable.
Any database or custom database or email list sold by Infinitive Host.in comes with no guarantee of response rate or accuracy. Infinitive Host.in never answerable, liable, questionable for accuracy of the database.

Spam Policy

At Infinitive Host Technologies , we’ve crafted a strong, zero-tolerance anti-spam policy to protect the delivery rates and reputations of our customers. If you feel one of our customers has sent you spam, please email us and we’ll immediately take steps to solve the problem.
Our Anti-Spam Policy. Simply stated, we at Email are anti-spam. We hold the privacy of all users in the highest regard, as well as the recipients of emails sent by our customers.
“SPAM” has proven to be a major problem for many of our customers and the Internet at large. Spam is a common slang term referring to the sending of unsolicited email, instant messaging, or other communication to a large group of people at once. Variations on this practice include off topic (and usually promotional) messages on bulletin boards, guest books, Usenet newsgroups, or chat rooms.
Spam is strictly against our Terms and Conditions, and will result in legal action to be taken by a number of third parties, including ISP services, User’s, and Other involved parties.
The Federal CAN-SPAM Act

The Federal CAN-SPAM Act, put into law in 2003, dictates rules in sending commercial email. We at vigorously follow those rules. They include:

If you are sending commercial email, non-personal, business-focused email, you must have specific permission to email your recipients. You can do this by using opt-in or closed loop opt-in to sign up subscribers.
You must hang on to evidence that subscribers have given you permission, and must be able to produce that evidence within 72 hours of request.
You must tell your recipients, in your email, where you got their info. This might include a line that says “you received this email because you signed up for our newsletter at www.yourdomain.com
You must honor all unsubscribe requests within 10 days of receipt and provide a reasonable way for customers to unsubscribe.
The domain attached to your email must have its own privacy policy.
You must be able to track down anonymous complaints.
You must tell the truth in your email, from where your office is located to who is sending the actual communication.

Warranty Disclaimer

Infinitive Host.in never answerable, liable, questionable for accuracy of the inbox delivery of mails as inbox delivery guarantee depends on SMTP and the techniques applied, Content of Mail, Email Database, High amount of mailing to Gmail/yahoo in a instant and different location ISP network . We do take guarantee of SMTP and solution we are going to apply like IP Rotation/ Domain Rotation .
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Infinitive Host.in disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Infinitive Host TechnologiesInfinitive Host TechnologiesInfinitive Host TechnologiesInfinitive Host Technologiesreit.in does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Infinitive Host.in does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. By purchasing a database on our site you understand that all fields may not be present on certain databases.
You expressly agree that use of the Database/Service is at your sole risk. The Database/Service is provided by Infinitive Host.in on an “as is” and “as available” basis. Infinitive Host.in expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Infinitive Host.in makes no warranties that the Database/Service will meet your requirements and/or be uninterrupted, timely, secure or error-free, nor does Infinitive Host.in make any warranty as to the accuracy or reliability of any information obtained and/or downloaded through the use of the Database/Service or that defects in the system and software will be corrected. Infinitive Host.in makes no warranty regarding any goods or Database/Services purchased or downloaded through the use of the Database/Service or any third-party links or any information obtained or transactions entered into through the use of the Database/Service. No advice or information, whether oral or written, obtained by you from Infinitive Host.in shall create a warranty not expressly stated herein. Furthermore, Infinitive Host.in makes no warranties concerning the suitability of the content provided through the Database/Service for any purpose.

Accuracy Disclaimer

Any database or custom database or email list sold by Infinitive Host.in comes with no guarantee of response rate or accuracy.
The database sold by Infinitive Host.in comes with no guarantee of correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

USER Disclaimer

Infinitive Host.in does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Infinitive Host.in is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Infinitive Host.in reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Infinitive Host.in in its sole discretion.

Liability Disclaimer

Infinitive Host.in shall not be liable for any damages whatsoever, whether direct, indirect, punitive, incidental, special or consequential, arising out of or in any way connected to the use of the Database/Service or with the delay or inability to use the Database/Service, or for any information, products and Database/Services obtained through use of the Database/Service, or otherwise arising out of the utilization of the Database/Service, whether based in contract, tort, strict liability or otherwise, even if Infinitive Host.in has been advised of the possibility of said damages. Furthermore, Infinitive Host.in shall not be liable for any damages arising from the interruption, suspension or termination of the Database/Service, including, but not limited to, direct, indirect, incidental, special, consequential or exemplary damages, whether or not such interruption, suspension or termination was justified, negligent or intentional

Refund Policy

Due to the nature of the data sold, all sales are final and non-refundable. If you have any questions regarding our terms of use or refund policy please call or email info@infinitivehost.com before placing your order. By placing your order and submitting your information you are entering into a binding purchase contract. This has been done to protect the integrity of our databases from any fraudulent activity on our site. I give full authorization to Infinitive Host.in to charge me in full for any and all products purchased from Infinitive Host.in. I understand that any and all products purchased from this site do not have any guarantee of response rate or accuracy. I understand that all sales are final, and there are no refunds. Further, any database or custom database or email list sold by Infinitive Host.in comes with no guarantee of response rate or accuracy. There is no refund applicable in mailing servers. If we receive any spam or abuse complains then we can suspend or terminate the server immediately.If you do not agree with these terms and our Refund policy please leave our site.

End User Conduct

By accessing and/or using the Database/Service, you hereby represent and warrant that you will not utilize the Database/Service for any purpose that is unlawful and/or prohibited by the terms and conditions in this Agreement. The Service provided by Infinitive Host makes use of the Internet to compose, send and receive Messages; therefore, each End User`s conduct is subject to Internet law, regulations, policies and procedures. By utilizing the Service, you shall not engage in unlawful or unethical activities through your use of the Service.

Modifications

Infinitive Host.in reserves the right to modify and/or discontinue the Database/Service, whether temporarily or permanently, with or without notice to the users, and Infinitive Host.in shall not be liable to you or any third party for any such modification and/or discontinuance of the Database/Service. Infinitive Host.in further reserves the right to make revisions, modifications, additions, deletions or any such changes to this Agreement at its sole discretion, at any time, with or without notice to its users.

Indemnification

You agree to indemnify and hold Infinitive Host.in, subsidiaries, affiliates, officers, agents, representatives, successors, members, principals and other partners and employees harmless from any loss, liability, claim or demand, including reasonable attorney`s fees, made by any third party due to or arising out of your use of the Site or Database/Services set forth in this Agreement and/or arising from a breach of this Agreement and/or any breach of your representations, obligations and warranties set forth above. Infinitive Host.in reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall not, in any event, settle any matter without the written consent of Infinitive Host.in.

Jurisdiction

If there is any dispute about or involving the Database/Service provided by Infinitive Host.in, by using the Database/Service, you agree that the dispute will be governed by the laws of the Chennai Court without regard to its conflict of law provisions. You agree to personal jurisdiction by an arbitrator or mediator and the Chennai courts. Any controversy or claim arising out of or relating to this Agreement, or the breach thereof, shall be settled by arbitration administered by the Indian Arbitration Association in accordance with its Commercial (or other) Arbitration Rules (including the Emergency Interim Relief Procedures), and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

Severability

If any term or provision of this Agreement is determined to be illegal, unenforceable or invalid in whole or in part for any reason, such illegal, unenforceable or invalid provision(s) or part thereof shall be stricken from this Agreement, and such provision(s) shall not affect the legality, enforceability or validity of the remainder of this Agreement. If any provision or part thereof is stricken in accordance with the provisions of this section, then this stricken provision shall be replaced, to the extent possible, with a legal, enforceable and valid provision that is as similar in tenor to the stricken provision as is legally possible.

Entire Agreement

This Agreement represents the entire agreement between you and Infinitive Host.in with respect to your use of the Database/Service, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Infinitive Host.in with respect to your use of the Database/Service.

All the databases are collected through various sources around the world. The quality of the database is defined on each and every page of the related database on http://www.infinitivehost.com . However quality may be differ at any time. So it may be different.
The discounts and offer provided by the company can change any time without any prior notice. There is no money back guarantee provided by the company either directly or indirectly. So in any condition there will
not be any money back given.
Buyers of the database should mention their complete requirement while communicating with us. Buyer should first pay to us for a specified database, then we will verify the payment and then we will process your product
delivery operations. We usually send the download link to download the database file. We send the download link by email to the buyer. However the download link will remain active for maximum 24 hours only. The download link will remain for only one time download. After payment for any product you are automatically abided by the terms and conditions of the company. Once you have received the download link, you should not forward the link to anyone else by any mean for any reason. Once the download link becomes inactive, it will not be reactivated thereafter for any one.
If we felt that any buyer who is/are intentionally trying to purchase the database and after getting the database he/she may create a dispute about the payment and/or about the product, the company reserves the right to terminate all the relation with that particular buyer and company may forfeit the purchased amount paid or company may refuge to accept the payment for any reason.
All Rights are reserved by the company. Any or all the terms and conditions issued by the company may change at any time. All disputes are subject to Jaipur Jurisdiction Only.

User Agreement

By visiting this website/ purchasing the product from Infinitive Host, I (USER/BUYER/PURCHASER/VISITOR)  hereby declare and accepting the below.

I clearly know that any database or custom database or email list sold by Infinitive Host.in comes with no guarantee of response rate or accuracy.
I understand that all sales are final, and there are no refunds.
I hereby declare that I will not use the email ids for any illegal purpose after purchasing
I hereby declare that I will not send any spam mails I clearly understand that Infinitive Host.in did not give me any
guarantee or warranty for accuracy of the database.
I clearly know that all offers/free gifts/any other free items provided by Infinitive Host.in will be stopped or modifiable at anytime without any prior notice.
I clearly understand and know that Infinitive Host.in not selling any software or tools.

Please send email to info@infinitivehost.com for any questions or clarification related to terms & conditions, disclaimers and policy.

Shipping & Delivery Policy (Products)

For all International and domestic buyers, orders are shipped through online or registered mail id. The delivery time of products depends upon the product. For example the Dedicated Server delivery time is 24 hours to 72 hours.
Shipping & Delivery Policy (Services)

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on +91-7737300013

The service tax will be applicable on every products and services.